AllAmericanCooker.Com

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Frequently Asked Questions

Below is a list of common questions we are generally asked via e-mail.
If you don't see the answers to your question(s) below feel free to e-mail us.

Shopping Information
Do you have a catalog?
Are your products guaranteed?
Are quantity discounts available?
 
Ordering Information
How do I place an order?
Why is my basket empty?
What forms of payment are accepted for online purchases?
Can I send my order through the mail and pay by check or money order?
Is it safe to use my credit card online?
Will my online order be confirmed?
Can I change a shipping address once I've placed an order?
Can I cancel an order?
How do I know the status of my order?
How is sales tax calculated?
How do I know if something I purchased is on back order?
Can I shop for myself and for a gift in one transaction?
 
Shipping Information
Are shipping options available?
How can I estimate the arrival date?
How are delivery charges calculated?
Can orders be shipped outside the US?
What do I do if my shipment arrives crushed or damaged?
What do I do if I do not receive my entire order?
 
Return Policy
What is your return policy?
How do I return an item?
 
Security Information
Will you sell or rent my email address information to other companies?
Is the credit card information I submit secure?
What is your privacy policy?

 

Do you have a catalog?
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Printed Catalogs are not avaliable at this time.
Our Product lines are constantly growing and the only listings we offer are our online catalog.
If you would like to print out a page(s) click on the print Icon located at the top of your browser (IE) or right click (Windows) and select the print option.

Are your products guaranteed?
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If you are not satisfied with any AllAmericanCooker.Com product you may return it within 30 days for replacement or refund.

Are quantity discounts available?
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We do offer quantity discounts on selected items. Call us at 1-800-251-8824 for details.

How do I place an order?
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Simply click on the "Add to Cart" button on the product page. Quantities may be adjusted easily in your shopping cart. Once you're ready to checkout click the "Checkout" button located on your shopping cart.
If you'd prefer to order off-line please call us at
1-800-251-8824.

Why is my basket empty?
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There are two possible reasons for an empty basket.
1. You have not clicked on the "Add to Cart" button.
2. You have removed items from the shopping cart.

What forms of payment are accepted for online purchases?
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We accept Visa, MasterCard, American Express & Discover.

Can I send my order through the mail and pay by check or money order?
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Yes, we gladly accept mail orders. To order by mail follow these steps:
1. Include a note with the following information Product Name, Product ID, Total purchase amount of your order& your shipping address.
2. Payment must include the shipping charge. To calculate the shipping charge add the item(s) to your cart by clicking on the "Add to Cart" button, then click on the "Shopping Cart" button located below the menu tabs. Click on "Calculate Shipping Cost" button. This will open a new window. In the new windows select your shipping state and click the "Find Cost" button. The total amount of your order will then be displayed.
3. We do not accept COD's. We must receive payment before we ship your item(s). Personal Checks are held for 7 days. Credit Cards, Money Orders & Cashier's Checks are processed upon receipt.

Is it safe to use my credit card online?
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At AllAmericanCooker.Com on-line security is of the highest importance. To make sure all our customer's transactions are protected, we use Secure Socket Layer (SSL) an industry standard to encrypt all information provided to us by the customer. This insures that only we can see the information and no one else.

Will my online order be confirmed?
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Our automated system generates a confirmation email to customers who enter their email address in the box provided on the secure checkout form. You may feel comfortable in providing us with this information. We do not sell, rent, lease or give away any customer information. Also we do not send out any "spam" mail.

Can I change a shipping address once I've placed an order?
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If you notice an error in, or would like to change the shipping address please call or email us as soon as possible. We ship most items within 24-48 hours of receiving the order.

Can I cancel an order?
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If you'd like to cancel an order please call or email us as soon as possible. We ship most items within 24-48 hours of receiving the order. Once the item(s) has been shipped all returns and exchanges fall under our Return Policy.

How do I know the status of my order?
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We send an order shipment notice via email when your item(s) ship. (This applies only to customers who enter their email address in the box provided on the secure checkout form.) Most customers receive their merchandise within within 3 to 8 business days of placing the order.

How is sales tax calculated?
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At present we only collect North Carolina and Virginia state sales tax on orders shipping to these states. All other states and provinces are tax free at this time.

How do I know if something I purchased is on back order?
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You will receive an email notification from us that one or more of your items are out of stock along with an estimate of when we expect to be able to ship to you. (This applies only to customers who enter their email address in the box provided on the secure checkout form.)

Can I shop for myself and for a gift in one transaction?
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Our Shopping Cart does not allow for multiple shipping addresses. This is for your protection. You may specify a different shipping address on the secure checkout form but different orders must be placed separately.

Are shipping options available?
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Your Order will be shipped UPS Ground or US Mail if it is being shipped inside the Continental United States. We also offer Next Day Service, Second Day Service, and Three Day Service. (Subject to our guidelines, see Shipping Information page for details) Express shipping may be selected at Checkout.

How can I estimate the arrival date?
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We ship most items within 24-48 hours of receiving the order. Most orders are received by the customer within 3 to 8 business days of placing the order. (Excluding express shipping orders, see Shipping Information page for details) If you need your order on or by a specific date we recommend that you use one of our express shipping services.

How are delivery charges calculated?
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To see how much an item's delivery charges will be Click on the "Shipping Cost" link located underneath "Calculate your shipping cost". A new window will open. Next select the state or province the product will be shipped to. Then click "Calculate" and the shipping costs for the product will be displayed.

Can orders be shipped outside the US?
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Currently we ship only to the Continental United States, APO, & Canada.

What do I do if my shipment arrives crushed or damaged?
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If your package arrives damaged, please notify the delivery person immediately. If the delivery person has left please call us as soon as possible. AllAmericanCooker.Com must be notified of any shortage or damaged merchandise within 10 days.

What do I do if I did not receive my entire order?
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First, compare your packing slip to the merchandise you received. If some item(s) are missing and you didn't receive a second box, check your email. You should have received an email notification from us that one or more of your items are out of stock along with an estimate of when we expect to be able to ship to you. (This applies only to customers who enter their email address in the box provided on the secure checkout form.) If you find this doesn't apply to your order then call or email us. We'll be glad to work with you to correct the problem.

What is your return policy?
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If you are not satisfied with any AllAmericanCooker.Com product you may return it within 30 days for replacement or refund. For full details see our Return Policy page.

How do I return an item?
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Request an RMA number by calling us at 1-800-251-8824. All merchandise returned to us for any reason MUST have an RMA number. Returns without an RMA number are subject to a 20% restocking fee. All returns after 30 days will be charged a 20% restocking fee. All merchandise (unless damaged in shipping) must be returned to us in new re-sellable condition with the original box, all factory or product manuals and factory packaging materials. Failure to include these materials may result in our not accepting your return.

Will you sell or rent my email address information to other companies?
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Any Personally Identifiable Information we collect is used only for the express purpose of providing the requested information, products, or services. We do not sell, trade, or rent to others the Personally Identifiable Information we collect online. Your information stops with us period.

Is the credit card information I submit secure?
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At AllAmericanCooker.Com on-line security is of the highest importance. To make sure all our customer's transactions are protected, we use Secure Socket Layer (SSL) an industry standard to encrypt all information provided to us by the customer. This insures that only we can see the information and no one else.

What is your privacy policy?
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AllAmericanCooker.Com has created a privacy statement in order to demonstrate our firm commitment to our customer's privacy. To view our policy in detail see our Privacy Statement page.

 If we've not been able to answer your question e-mail us. 

If you have placed an order with us and need assistance please use this email address
sales@redhillgeneralstore.com

For questions concerning the products we offer, shipping questions or for other general inquires
please use this email address
cs@redhillgeneralstore.com

Phone 1-800-251-8824 Toll Free
1-276-728-5885 (Fax)

Our Mailing Address:
AllAmericanCooker.Com
1035 Sylvatus Highway
Hillsville, Va. 24343